A guided walkthrough of the parts service bay — from the truck on the floor to the self-service kiosk your customers check in at.
Scroll to begin ↓A Cascadia day cab rolls into the bay. Parts come off the truck, and the clock on the return window starts the moment that invoice is written.
Instead of waiting on a counter rep, the customer steps to the kiosk — RGA number in hand, part in the other.
Scan the part, confirm the invoice, snap a photo. The system checks the return policy live and issues an RGA — before a staff member ever touches it.
Staff pick up a clean, pre-validated request from the dashboard. The customer already knows where they stand. That's the build.
STR × Freightliner Returns Portal